Collins, the American external service provider of the check-in and boarding systems at Brussels Airport, cannot confirm that their systems impacted by the cyberattack can be restored. Therefore, Brussels Airport is taking additional measures to ensure continuity of operations while working on a full return to normal operations as soon as practical.
Brussels Airport, in concertation with Collins, has decided to bring forward the launch of the new check-in system, which was originally scheduled to be implemented in November 2025. This next-generation system requires the installation of new hardware, including new servers and 500 new workstations. We expect that starting on Monday, it will be possible for airlines to be gradually connected to this new system. Although this process usually takes several weeks, Collins is mobilising its team, supported by our own IT experts, to accelerate the work. Our ambition is to have the new system operational as quickly as possible.
To provide airlines and ground handlers with as much predictability as possible and to relieve pressure on airport staff, Brussels Airport has asked airlines to maintain the current level of cancellations (around 10%) until Sunday 28 September included. We will continue to evaluate the situation daily, in line with the progress of the rollout of the new system.
Those measures come on top of the mitigating actions already implemented since the start of the incident on Friday evening.
We are deeply grateful to the wider airport community and our staff for their incredible dedication under these exceptional circumstances, and we thank our passengers for their patience and understanding. Despite the current disruption and unavailability of the current check-in system, Brussels Airport continues to operate more than 500 flights per day and to transport more than 70,000 passengers per day.
| | About Brussels Airport Brussels Airport is one of the most important airports in Europe. In 2024, Brussels Airport welcomed 23.6 million passengers and transported 733,000 tonnes of cargo through the airport. Brussels Airport caters for the specific needs of business travellers and holidaymakers alike, on both intra-European and long haul flights. In 2025, the airport offers direct connections between Belgium and 210 destinations worldwide, with flights operated by 80 airlines.
The airport also offers a leading cargo platform, specialised in the transport of pharmaceutical products, perishable goods, e-commerce and live animals. Brussels Airport is the most important pharmaceutical hub in Europe.
With its SHIFT 2027 strategy, launched in 2022, Brussels Airport Company intends to strengthen its position as a major European hub, accelerate its ambitious sustainability goals, e.g. through the European Green Deal project Stargate, and continue to diversify its activities by focusing on innovation and cooperation. Brussels Airport is the second most important economic growth pool in Belgium, good for 64,000 direct and indirect jobs and is owned and operated by Brussels Airport Company. The shareholders are a consortium of private investors (75%) and the Belgian State (25%). Follow Brussels Airport on Twitter, Linkedin, Instagram, TikTok and Facebook. | | | | |
